Dog-e-Tag^® Warranty
One year warranty to the original owner against defects in material, workmanship, and assembly. Repair and replacement of any part found defective shall be at eTags LLC sole option.

Please note: As many as five missing pixels are within the manufactures performance tolerance specification (the screen has 2000).  However, if the result completely omits any single character, the warranty will apply.

How is the information entered?
All of the information is entered by the user. By using the buttons on the tag, a simple sequence is followed to select, enter and store the personal identification number, language, and all forty lines of text. No other device or computer is needed.

Is it hard to Program?
The best and fastest way to enter information is to fill out the "Data Log" provided in the instruction booklet prior to entry. This helps you in three ways. First, you can view all the text and symbols available to you. Next, you can enter data much faster if you are looking at the words, as opposed to thinking of them as you enter. Last but not least, you will have a record of what is in the tag. Use a pencil so that changes can easily be made.

Download Instructions

Am I allowed to enter my dog's license number?
Please check with your local city, county or state officials. The rule differs depending on where you live. Some places only require that you purchase the "number". This means it can by displayed on the dog any way you wish. However, some areas require that you use their specific tag, as there is a fee associated with this. Fortunately, Dog-e-Tag^® has no problem sharing your dogs collar with another tag!

Can I replace the battery myself?
Yes, very easily. All that is required is a small jeweler's type screwdriver, such as one used to tighten screws on eyeglasses. The typical watch battery is style #CR2025 and can be purchased at any watch or electronics store.

Will I lose the stored information when the battery is replaced?
No! You have about 30 seconds before data is lost. This does not mean the tag has to be completely closed and operational, only that the new battery is making contact in the correct orientation.

My tag is so dirty and grimy... I can't see the display.
Wash it off! The Dog-e-Tag^® is waterproof and a gentle hand washing using a dry soft cloth and a solution of water and mild, neutral detergent is no problem. However, we do recommend you remove the tag if any chemical treatments such as flee sprays or shampoos are used.

I just got my tag. Nothing happens when I press the two bottom buttons.
The tag is shipped with nothing programmed inside, so no text will appear until some data is entered.

Customer Satisfaction Policy
The purchaser of Dog-e-Tag^® has 30 days to return the unused product for a full refund. The original receipt and reason for return must accompany the Dog-e-Tag^®.

Return of Your Pet Policy
eTags LLC does not guarantee the return of your pet when using Dog-eTag^®, only the advantage of a large source of information to help inform the finder of the lost dog.

Privacy Policy
To learn more about how well we're doing with our web site so we can continually improve, we keep track of how many visitors we have, when they visit, and where they come from (their domain name, such as AOL.COM). We receive and record only the personal information you specifically give us -- for example, if you choose to place an order, or fill out our wholesale form.

We don't capture any involuntary personal information, and we keep all volutary personal information secure and use it only to contact you about orders and announcements from eTags. We'll never sell it or give it to other organizations or third parties.

Can I buy from a third party or an auction site?
Tags purchased from a third party or auction site are not entitled to the manufacturer warranty.